What should I do if my mobile phone number is lost?

Dear LBank Users,

If your original mobile phone number is lost, please contact customer service to apply to unbind the original mobile phone number, then prepare the following information and submit to customer service:

Provide three verification photos:

1.ID / passport front view (need to clearly show your personal information)
2.Negative ID / Passport
3.Hold the ID card / passport information page and signature paper, write on the paper: change xxx mobile phone number to xxx mobile phone number, LBank, current (year, month, day), signature, please make sure that the content of the photo and personal signature are clearly visible

If your mobile number is your LBank account number, please provide a common email address first.
After submitting the application, the customer service will unbind the mobile phone number within 1 working day, please be patient.

If you have any problems, please contact LBank's official email service@lbank.info, we will be happy to provide you with the most satisfactory service and resolve your questions as soon as possible. Thanks again for your support and understanding!

We also welcome you to join the LBank global community to discuss the latest information (Telegram): https://t.me/LBankinfo.

LBank customer service working hours: 7X24 hours

Online Customer Service:  Chat online at the bottom right corner of the official website page

Ticket system: https://lbankinfo.zendesk.com/hc/zh-cn/requests/new

Customer service email: service@lbank.info