What should I do if I lost the binded phone number?

Dear LBank's users:

If your original mobile phone number is lost, please contact the customer service to apply for the unbinding, then prepare the following information and submit it to the work sheet.

1. Provide three verification photos

• the frontal photo of your ID card/passport ( your personal information required)
• the back photo of your ID card/passport
• the photos of hand-held the ID card/passport and one A4 size paper（write on: change xxx email to xxx email, LBank,  time,  signature）, please ensure that the content of photos and personal signature is visible clearly.

2. If the phone number is your LBank account, please bind your common email address first.

After submitting your application, your work sheet will be handled within 1 working day. Please be patient.

If you have any problems, please contact LBank official email account service@lbank.info. We will do our best to provide you the help you need, thank you for your understanding.

Join us in telegram: https://t.me/LBankinfo。

Zendesk： https://lbankinfo.zendesk.com/hc/zh-cn/requests/new

Official email of LBank customer service: service@lbank.info

LBank customer service： 9:00AM – 21:00PM