If you deposit your tokens to the wrong address on LBank (for example, you deposit ETH to DAX address on LBank). Please follow below instructions to retrieve your asset:
- Check if you fit the below circumstances, if so, your asset cannot be retrieved.
- The address you deposit to does not exist
- The address you deposit to is not LBank address
- The token you deposit hasn’t listed on LBank
- Other non-retrievable circumstances
- Download “Asset Retrieving Request”, fill it out and send it to LBank’s customer service through email (firstname.lastname@example.org).
LBank’s customer service will process your application as soon as your email is received and reply to you whether your assets can be retrieved within 5 working days. If your asset is retrievable, your asset will be transferred to your account within 20 working days and there will be no service fee charged.