What should I do if I deposit my tokens to the wrong address?

If you deposit your tokens to the wrong address on LBank (for example, you deposit ETH to DAX address on LBank). Please follow below instructions to retrieve your asset:

1. Check if you fit the below circumstances, if so, your asset cannot be retrieved.

• The address you deposit to does not exist
• The address you deposit to is not LBank address
• The token you deposit hasn’t listed on LBank
• Other non-retrievable circumstances

2. Download “Asset Retrieving Request”, fill it out and send it to LBank’s customer service through email (service@lbank.info).

LBank’s customer service will process your application as soon as your email is received and reply to you whether your assets can be retrieved within 5 working days. If your asset is retrievable, your asset will be transferred to your account within 20 working days and there will be no service fee charged.