Tips：For ensuring the security of users’ assets,we will freeze the accounts which withdraw assets that are equal to or more than 200,000 CNY . If you need to continue the withdrawal,please contact LBank official customer service who will make a C3(Video authentication) with you.
Q:I made a transaction from LBank to another Exchange/Wallet, but why haven’t I received my assets yet?
A:Dear users,if you encounter an issue where your withdrawal is missing, please check the corresponding log in the [Withdrawals History] page in your Account Center first.
Step1:Normally, a TxID(TxID is short for "transaction ID", also called "transaction hash". It's a unique string of characters that can help you to identify a specific transaction on a blockchain. ) will be generated within 30 to 60 minutes, indicating that LBank has begun the transfer on the corresponding blockchain.
Step2:When you see the TxID, please click on "Check" to the right of the TxID to check its status and confirmations on the blockchain. Please turn to How do I check the transaction status on a blockchain? to get the steps to follow when checking the confirmations:
Step3:If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete.
If the blockchain showed that the transaction is already confirmed, which means that LBank has transferred coins successfully and cannot do anything to help you. If you still had issues, please negotiate to the owner of destination address.
Noted:If a TxID has not been generated for 6 hours yet after clicking the email link to confirm the withdrawal, please reopen the ticket and attached:Withdrawal history screenshot with the transaction.We’ll try best to solve it as soon as possible. By the way, priority would be low if tickets lack of above screenshots.
If you encounter any problems, please contact our official email service, firstname.lastname@example.org, and we will provide you with the most satisfactory service. Thank you again for your support and understanding!
At the same time, you are welcome to join LBank global community to discuss the latest information (Telegram) : https://t.me/LBankinfo.
Online customer service working time: 9:00AM - 21:00PM
Request system: https://lbankinfo.zendesk.com/hc/zh-cn/requests/new
Official email: email@example.com